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Maintaining Building Services

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This training course will introduce best practice strategies, processes and techniques for the operation and maintenance of building services resulting in improved performance within the built environment.

There is no course currently scheduled, please contact us to register your interest for the next course, or to discuss our in company training.


Free copy of BSRIA's Business Focused Maintenance guide for all delegates.

Do you clearly understand what your sub-contractors are doing - or what they're supposed to do?

  • Have you ever wanted to find out what Planned Preventative Maintenance (PPM) is?
  • Do you get the feeling that maintenance contractors are setting their own agendas?
  • Are you the Responsible Person when it comes to meeting Legislation?
  • Do you know the difference between Statutory and Mandatory maintenance?

If you want to understand how to run building services successfully then this course is for you. It is aimed at providing attendees with an appreciation of the fundamental principles that drive building services and how they should be operated and maintained while ensuring they support the needs of the core business. This is an introductory course that will guide you through appropriate elements of plant and systems and the resources that are available to you and draw on BSRIA's experiences of best practice.

Register your interest in this training course.


  • To introduce industry best practice strategies, processes, techniques and points of reference for the operation and maintenance of building services
  • To focus on the "hard services" elements and their interface with facilities management, including mechanical, electrical and public health services in buildings

Who should attend

This course can be run in-company. We can also customise courses to meet the training needs of your staff. For more information, or for a quote, contact training manager David Bleicher (01344 465 589).

  • Anyone who has facilities or premises management responsibility but who has no formal operation and maintenance training
  • Facilities Managers with "soft services" background, wishing to enhance their "hard services" knowledge
  • Office managers
  • Helpdesk operators
  • Administration managers

Content and timings

The following topics will be covered:

An Introduction to building services

  • Heating systems
    - Combustion
    - Solar thermal systems
    - Heat transfer - radiation, conduction and convection
    - Combined Heat & Power (CHP)
  • Electrical systems
    - Generation and distribution of power
    - Transformers
    - Fuses and circuit breakers
    - Earthing and bonding
  • Ventilation
    - Natural and mechanical ventilation
    - Balance of supply and extract
  • Controls
    - BMS
  • Cooling and Air Conditioning
    - Sensible and latent heat
    - Refrigeration
    - Fan coil units (FCUs)
    - Air handling units (AHUs)
    - Humidity

Maintenance Types

  • Reactive, predictive and planned maintenance
  • Non-destructive testing (NDT) and condition-based maintenance (CBM)
  • Business-focused maintenance (BFM)
  • Mandatory and statutory maintenance
  • Legislation and keeping up-to-date
  • Health & safety, safe systems of work and risk management


  • Managing Lifecycle
  • Strategies for lifecycle

Maintenance Strategy

  • In house / outsourced / hybrid
  • On site / mobile cover
  • Performance Contracts

Managing & Monitoring

  • Service level agreements (SLAs)
  • Key performance indicators (KPIs)
  • Monitoring
  • Computer-aided facilities management (CAFM)
  • Dashboards and Reporting
  • Information management
    - O&Ms, upkeep of drawings & records
    - Asset register
    - Parts and stock, critical spares

Energy and Utility Savings

  • Energy Policies
  • Energy audits and usage
  • Benchmarking
  • Energy performance certificates (EPCs)
  • Display energy certificates (DECs)
  • Contracts
  • Budgets

Registration starts at 0900. The course starts at 0930 and finishes at 1630. Lunch and refreshments are provided.


Delegates are provided with a copy of all the slides presented, BSRIA publication BG53/2016 Business Focused Maintenance and a BSRIA CPD certificate. Copies of this publication are available for purchase from the BSRIA Bookshop

In-company training

This course can be run in-company. We can also customise courses to meet the training needs of your staff. For more information, or for a quote email


This course is lecturerd by a BSRIA Assosiate, Victoria Glover-Ward who has extensive knowledge and expereince in facilities, energy and performance management. To read Victoria's full profile, please click here.

Product details

  • Publisher: BSRIA