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This guide provides a simple and structured approach for setting success criteria on Soft Landings projects. It is aimed at clients and client advisers to enable them to identify success criteria and to help them to achieve those criteria at the end of the project.
Success criteria are the requirements set at the beginning of a project, against which the project will be evaluated at key stages to decide whether or not it has been successful from the key stakeholders’ point of view.
Soft Landings aims to underpin the delivery of better buildings by establishing the client’s key performance outcome requirements at the start of a project and ensuring the delivery team maintain their focus on those throughout the project from inception to completion and beyond. More information about Soft Landings can be found in the Soft Landings Framework and at www.softlandings.co.uk.