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Post Occupancy Evaluation within Soft Landings

Contact Training

A training course to support professionals to apply Post Occupancy Evaluation techniques to buildings where Soft Landings has been utilised.

Please contact us to register your interest for the next course, or to discuss our in company training. Enquire

In-Company Training available on this course

Train with BSRIA specialists at your offices or another venue.


Many buildings do not perform as planned. Post-Occupancy Evaluation (POE) is the process of obtaining feedback on a building's performance in use.  It is an intrinsic part of the Soft Landings process.  The value of POE is being increasingly recognised, and it is becoming mandatory on many projects.  POE is valuable in all construction sectors where poor building performance will impact on running costs, occupant well-being and business efficiency.

Post-Occupancy Evaluation will help identify immediate issues to be addressed; areas of miscommunication; provide lessons that can be learnt to improve future projects; be a benchmarking aid to compare across projects and over time.  This workshop will look at the fundamentals of POE and how it can be applied within a Soft Landings delivery framework.

Learning aims

  • Learn about the fundamentals of POE and how this can be applied within a Soft Landings framework.

Who should attend

This course will be of interest to professionals that need to have an awareness and understanding of the importance of Post Occupancy Evaluation and how this can be applied within the context of Soft Landings - for example, building owners, estate and facilities teams, designers, project managers and those involved with building design.

Course content

  • The fundamentals of POE
  • Where POE fits with Soft Landings
  • What good POE looks like
  • How to measure
  • How to make sense of the data
  • How to structure reporting


Tim Whitehill

Tim has played an influential role in driving improvement in the UK construction sector.  Tim also delivers the Soft Landings Level 1 training course, as well as other areas of business improvement in construction.

Course details

4 CPD hrs

BSRIA Certified Course

Please be advised this course requires a minimum of 5 delegates.  Should we receive fewer bookings, BSRIA reserves the right to amend your booking to the next available date.

Product details

  • Publisher: BSRIA