Overview
There are different ways in which building maintenance can be carried out, including outsourcing and using in-house teams. Generally, maintenance operations use a mix-and-match service delivery vehicle. This guide explains what is involved at each stage in the maintenance procurement process and provides a clear roadmap for minimising risks and ensuring that value for money is being achieved. It covers the development of contracts and specifications for maintenance, the tendering process, and monitoring and control.
This guide is aimed at helping clients, facilities managers and their organisations to understand better the key success factors in procuring maintenance contracts.
This publication is also available as part of the Building Maintenance Set.