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Soft Landings Level 1

Contact Training

Learn about Soft Landings: the UK construction industry's de facto project performance improvement process.

      • 23 May 2024 - 9:30am23rd & 24th May 2024. 2 x half days online. 09.30 - 12.30 each day. 6 CPD hours
      • 1st delegate: £440.00 (£365.00 for Members)Subsequent delegates: £405.00 (£335.00 for Members)
      • Online

In-Company Training available on this course

Train with BSRIA specialists at your offices or another venue.


Soft Landings is a building delivery process which runs through the project, from inception to completion and beyond, to ensure all decisions made during the project are based on improving operational performance of the building and meeting the client’s expectations.

Soft Landings helps to solve the performance gap between design intentions and operational outcomes.  This performance gap can emerge at any stage in a project.  It provides a step-by-step process for clients and their project teams to follow in order to avoid common pitfalls and deliver a better-performing product. It aims to create virtuous circles for all. 

No matter whether your project is attempting to achieve exemplary environmental standards, or is a simple extension or retrofit of an existing building, the Soft Landings culture can be applied to ensure outcomes match the client’s intentions. 

"Very well presented, great pace" - Sophie Hambling, Design Co-ordinator, Speller Metcalfe

"This was one of the best courses I have attended. Excellent presentation" Mike Evans, Facilities Management Directorate, Reading University

"The session was informative and engaging, and the information was presented clearly. I found it genuinely useful" - Saira Shukoor, All England Lawn Tennis Club

"Initial booking communications were excellent.  Great customer service. Course delivery was also excellent. No assumptions made and all attendees were catered for in relation to background and level of knowledge" - Ruth Gadsby, University of Lincoln

Learning aims

  • Understand the drivers forcing the construction industry to place greater emphasis on building performance.
  • Explore the reasons why buildings often do not perform as intended.
  • Learn about Soft Landings as a quality assurance process and understand the 8 stages.
  • Find out where Soft Landings can be applied with your own clients.

Who should attend

This course is for professionals involved in the design, construction and operation of the Built Environment.  You may be a building owner, a building services consultant or contractor, an architect, a cost consultant, a project manager, a principal contractor, or a facilities manager.

Course content

  • The 21st Century Built Environment
    • Construction - It's about performance outcomes, not just building things
    • The reality of building performance
    • The need for an improved project delivery process
  • An introduction to Soft Landings
    • What is Soft Landings?
    • The Soft Landings core principles
    • The stages of the Soft Landings process
  • A journey through the Soft Landings 8 stage process describing the activities that should take place:
    • Preparation stage
    • Design stage
    • Pre-construction stage
    • Construction stage
    • Commissioning stage
    • Pre-handover stage
    • Initial occupation stage
    • Post-occupancy aftercare stage


Tim Whitehill

Michelle Agha-Hossein

Stephen Ward

Course details

1 day course 

6 CPD hrs

BSRIA Certified Course

Delegates will be provided with a complementary copy of the BSRIA Guides BG 54/2018 Soft Landings Framework and BG 38/2018 Soft Landings Core Principles 2nd edition.

Please be advised this course requires a minimum of 5 delegates.  Should we receive fewer bookings, BSRIA reserves the right to amend your booking to the next available date.

BSRIA Foundation Training Programme

This course is available through the BSRIA Foundation Programme

Product details

  • Publisher: BSRIA
  • CPD Hours: 6