Overview
Soft Landings is a 6-Phase approach to help the project team focus more on the client’s needs throughout the project, to smooth the transition into use and to address issues that post-occupancy evaluation (POE) has shown to be widespread. It is not just about better commissioning, fine-tuning and handover. Soft Landings can be used for new construction, refurbishment and alteration and is designed to run alongside all forms of procurement. It allows for a full programme of post-occupancy evaluation that the project team can use to improve a building's performance and make it sustainable over the long term.
Soft Landings is a building delivery process which runs through the project, from inception to completion and beyond, to ensure all decisions made during the project are based on improving operational performance of the building and meeting the client’s expectations. It helps to solve the performance gap between design intentions and operational outcomes. This performance gap can emerge at any stage in a project.
The Soft Landings framework provides a step-by-step process for clients and their project teams to follow in order to avoid common pitfalls and deliver a better-performing product. It aims to create virtuous circles for all.
No matter whether your project is attempting to achieve exemplary environmental standards, or is a simple extension or retrofit of an existing building, the Soft Landings culture can be applied to ensure outcomes match the client’s intentions.
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