Are you visiting from outside your region? Visit your regional site for more relevant services and pricing.

Performance and leadership still count despite standards and technologyJuly 2014

“You can't manage what you don't measure”. It is an old management adage that is still accurate today, but how you measure is as important as what you measure. BSRIA’s event highlighted the benefits of benchmarking and the value of data.

The latest in a series of update meetings for the BSRIA O&M Benchmarking Network was held recently at Canary Wharf, London with over 60 attendees ranging from property owners, end-users, contractors, consultants and other interested parties. The theme of the event was 'Measure to Manage'.

Download the presentations from here

The event was hosted and chaired by Tracey Tilbry, BSRIA Networks and Events Manager, who introduced the format of the day and current activity of the Network.

The opening session from Geoff Prudence CIBSE Facilities Management focussed not only on NRM3 and CIBSE Guide M but practical examples of application and a refreshing approach to developing and implementing changes using the new documentation. Additionally, Geoff provided a very thought provoking approach on managing performance and the leadership skills required for FMs to grasp the opportunity the industry now has, with the new documentation and standards for maintenance.

CAFM and the value of data

John Wills from Elogbooks, provided an unbiased view of CAFM and the value of data. There was a particular emphasis on the future with the concept of ‘Big Data’ and learning from other sectors. John also highlighted the need for a consistent approach for data and the ability of CAFM systems to provide support to the needs of the business.


Kathryn Bourke, of Whole Life Ltd gave a comprehensive overview of managing the information throughout the building asset life. Key elements included the difference between Whole Life Costing and Life Cycle costing and a detailed application of BS8544 and it’s benefits in developing, prioritising and defending programmes and financial budgets for maintenance. Kathryn highlighted links to NRM 3, CIBSE Guide M and SFG 20 for Maintenance, all providing data requirements which can be mapped for realistic data requirements under the BIM concept.

Low carbon

Peter Tse continued the lifecycle theme with an interesting case study of how BSRIA was involved supporting the UEA Enterprise Centre, with emphasis on an exemplar low carbon teaching and learning space. Highlights included the Passivhaus Certification, BREEAM Excellent and the commitment to community engagement for both the building design and use of local craftsmen. Peter concluded the session with a preview of Nanotechnology work 'Nanopigmy' that involves research for surfaces and coatings.


Dr Sarah Birchall closed the formal presentations with an overview of the work of BSRIA Benchmarking and some key details and trends. Whilst the 'Comparing apples with apples' point was again raised in this session there was clear evidence of the benefits of engaging in the growing network managed by BSRIA. Some specifics mentioned on figures from 2012 were:

  • Maintenance £26/m2 (a 2% increase on previous year)
  • Cleaning £15.04/m2
  • Security £11/m2

Sarah also reported that Lighting, BMS/controls remain the top items for energy initiatives, with only 5% of respondents looking into Ground-source heat pump technology.

The presenters of the sessions then joined the stage for an active Q&A facilitated by Jo Harris BSRIA.

The sessions and network breaks demonstrated the active engagement by attendees confirming the growing interest in measuring and managing with effective data. For more information on the sessions or to be involved with the Benchmarking Network, contact Tracey Tilbry on or 01344 465512.

This article was first published This Week in FM.

O&M Benchmarking

Benchmarking data collection and best practice network and consultancy