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"What you don't measure you don't manage" - O&M benchmarkingSeptember 2013

Benchmarking can help you identify gaps in your building performance and the industry average

“What you don’t measure you don’t manage”, the implication of this is at best that you are not in a position to outline ways of improving your performance at worst your decision is a guess which can simply end up costing your organisation more money.

Whether you are using in-house or a third party FM provider, the need to benchmark remains the same. It allows you to identify the value for money you receive from your FM provider or to develop the business case to make any internal investment.

An effective FM strategy should be used to drive up standards and drive out inefficiencies, but to do that you first have to know your current status, which means measure how you are currently performing. This also allows you to identify your objectives and formulate your strategy for delivering on your objectives. There are three questions to ask when looking to improve performance:

  1. Where are we now?
  2. Where do we want to be?
  3. How do we get there?

BSRIA runs an O&M Benchmarking Network which provides information on a wide range of industry types and different segments including size and geographical location. The network also runs best practice events; the next event on the 25th September focuses on the Challenges for FMs where the agenda includes:

  • How can FMs learn from the recent beef scandal? John Bowmen - FM consultant
  • What happens when the lights go out? Workshop findings report - David Thomas, ECA & Tracey Tilbry, BSRIA
  • Legislation and environmental update – Dr Christine Schams, Workplace Law
  • Reducing refrigerant leakage - Mike Nankivell Chairman of the ACRIB F Gas Group & President of HEVAC
  • Update on Indoor air quality - Peter Dyment, B&ES

For further information visit Challenges for FMs event page or contact

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