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Total facilities management - client satisfaction surveyMay 2010

A well-managed building directly affects operating costs and ensures good staff health and morale, while in the long term keeping capital and revenue costs under control. Year-on-year demonstration of improvement becomes an important area of focus and adoption of KPIs (Key Performance Indicators) a powerful mechanism to monitor performance.

BSRIA is launching its Total Facilities Management survey for the second year. This survey will enable you to measure your level of satisfaction with the service delivery you are receiving compared to industry. The survey will take no longer than five minutes to complete. In return we will send you a complimentary Key Performance Indicator (KPI) wall chart of the results. All responses will be treated in the strictest of confidence; names will not be published.

Complete on-line survey now


Download the results from the 2009 Total FM survey (pdf)


For more information on BSRIA's benchmarking network and services for building operators contact Tracey Tilbry:

T: 01344 465512
or visit our benchmarking web pages

Building investigations

Consultancy including troubleshooting, failure investigations, building performance and maintenance strategy